Help center

For your client

Guides written for the client: logging in, picking photos, notes, approval and downloading files.

How to open your gallery Your gallery is private, so it opens with the login and password your photographer gives you. You don't create an account yourself and you don't pay for access. How to select the photos you want Selecting a photo takes one click. You don't need to save or send anything as you go. Your selection is stored right away and you can come back to it. Heart, check mark and reject: what each button does You can mark a photo in three ways, and only one of them is your actual selection. The other two help you sort the gallery and tell your photographer what you think. How to leave a comment on a photo You can write a short note to your photographer on any photo, for example a request to crop it or fix the background. Your comment goes to them together with your selection. How many photos can I select You agree on the number of photos with your photographer, not with the app. The gallery doesn't block you: if your photographer set a package size, the counter shows how many photos go beyond it. How to confirm your selection and what happens next Confirming tells your photographer your selection is ready. From that moment the gallery is closed and you can't change your picks, so click only once you've been through everything. Confirmed by mistake: how to change your selection You can't unlock the gallery yourself, but you don't need to hunt for your photographer's contact details either. A confirmed gallery has a button that sends them a request to reopen it. How to download your final photos You can't download anything from the gallery you choose from, because it holds watermarked previews. Your photographer shares the final files in a separate gallery with a download button. I have several galleries on one account One login covers every gallery your photographer created for you. After you sign in, you see a list of them and open the one you want to look at. Using the gallery on your phone The gallery works on your phone without installing anything, and the layout adjusts to your screen. You can also add it to your home screen so it opens like an app. I can't sign in to my gallery The client gallery has no password reset. Your photographer sets the password and only they can change it, so check a few things first and then simply write to them. I didn't get the gallery email A missing email doesn't lock you out. If your photographer created an account for you, you can open your gallery straight from the sign-in page, as long as you have your login and password. Some photos are missing or won't load Usually nothing is broken. After upload, photos are still being prepared and appear in the gallery gradually, and active filters can hide some of them. The gallery is closed or the deadline has passed A gallery closes for two different reasons, with two different messages. One means your selection is confirmed. The other means time ran out before you confirmed it.

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