Check spam and tabs
Picvelo sends the gallery email on behalf of your photographer, and mailboxes sometimes treat it like a newsletter. Look in these places, one by one:
- the Spam or Junk folder,
- the Promotions tab in Gmail,
- your mailbox search, using your photographer's name, their business name or the word "Picvelo".
Get in without the email
The email is a convenience, not a key. Your gallery lives at a fixed address, picvelo.com/login, and opens with your login and password. Your photographer can give them to you by phone, by text message or in a messaging app.
Check that your address is correct
A typo in the email address is the most common reason a message doesn't arrive. Your photographer sees the saved address in their panel and can fix it and send the email again. One question to them sorts it out.
Ask for the email again
Your photographer has a button in their panel that sends you the welcome email with your login and password again. They don't need to create a new account for you, and you won't lose anything you've already selected.