Picvelo Terms of Service

These Terms of Service set out the conditions for using the Picvelo service, a SaaS platform that enables photographers to share photo galleries with end clients for selection. These Terms constitute an agreement between Jakub Ciepielowski and the User (the photographer).

By using the service, you confirm that you have read these Terms and accept their provisions.

1. Definitions

For the purposes of these Terms, the following definitions apply:

• Picvelo, the online service available at picvelo.com, operated by Jakub Ciepielowski, Kaskadowa 17F, 43-300 Bielsko-Biała
• Service Provider, Jakub Ciepielowski as the party providing the Services
• User / Photographer, a natural person conducting business activity, a legal person or an organisational unit without legal personality that has concluded an agreement with the Service Provider by registering an account; and also a natural person using the service for private purposes (a consumer)
• End client, a natural person to whom the Photographer makes a link to a photo gallery available for the purpose of making a selection; the End client does not conclude an agreement with the Service Provider
• Gallery, a set of photos uploaded by the Photographer and made available to the End client through the Picvelo service
• Account, the Photographer's individual account in the service, created upon registration
• Subscription, paid access to a selected Picvelo service Plan
• Plan, a set of service features and limits: Free, Pro or Studio (details on the pricing page)
• Agreement, the agreement for the provision of services by electronic means, concluded by accepting these Terms
• DPA, the Data Processing Agreement, constituting Annex 1 to these Terms (available at /dpa)
• GDPR, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016
• UŚUDE, the Polish Act of 18 July 2002 on the provision of services by electronic means
• UoPK, the Polish Act of 30 May 2014 on consumer rights

2. General provisions

2.1 Legal character

Picvelo provides services by electronic means within the meaning of UŚUDE. Agreements concluded with Photographers who are consumers (natural persons acting for purposes unrelated to their trade or business) are subject to the provisions of UoPK. Consumers resident in other countries also keep the mandatory consumer protections of their country of residence (see § 14.1).

2.2 Service Provider's details

Please send all correspondence to: [email protected] or by post to: Kaskadowa 17F, 43-300 Bielsko-Biała.

2.3 Conclusion of the agreement

The agreement is concluded at the moment registration is confirmed by clicking the verification link in the email message. Registration means that you have read and accepted these Terms. When registering through Google, Facebook (Meta) or Apple, the account is activated immediately upon authorisation with the provider, without a separate verification link; the email address is then considered confirmed by that provider.

2.4 Changes to the Terms

We will give notice of changes to the Terms at least 14 days before they take effect, by email to the address assigned to the Account. Continued use of the service after that date means acceptance of the changes. If you do not accept them, you are entitled to terminate the Agreement in accordance with § 12.

3. Technical requirements

Using the Picvelo service requires:

• An up-to-date web browser (Chrome, Firefox, Safari, Edge, the 2 most recent major versions)
• Internet access with a bandwidth of at least 5 Mbps (25 Mbps recommended when working with large galleries)
• JavaScript and cookies enabled
• An active email account

Picvelo is not liable for any inability to use the service resulting from a failure to meet the above requirements on the Photographer's side.

4. Account registration

4.1 Requirements

Only a person who meets the following conditions may become a Photographer:

• is at least 18 years old or has legal capacity
• has an active email address
• has agreed to these Terms and to the Privacy Policy

4.2 Registration process

1. Provide an email address and a password, or use social login (OAuth: Google, Facebook (Meta), Apple)
2. Click the verification link sent to the email address you provided; from that moment the Account is active
3. Optionally: configure two-factor authentication (2FA TOTP), which is recommended

When registering through Google, Facebook (Meta) or Apple, the account is activated immediately upon authorisation with the provider, without a separate verification link; the email address is then considered confirmed by that provider.

4.3 Account security

The Photographer is responsible for keeping the password confidential and for the security of access to the Account. If unauthorised access is suspected, Picvelo must be notified immediately at: [email protected].

4.4 One account per entity

One entity may hold one active Account. Creating multiple accounts in order to circumvent limits or the conditions of these Terms is prohibited.

5. Plans and subscriptions

5.1 Available plans

The current prices, limits and features of each plan are available on the Picvelo pricing page. Prices are shown at checkout in EUR, USD or PLN (card payments; BLIK and Przelewy24 are available in PLN). The currency and the amount charged are the ones shown at checkout at the moment of purchase. Where the law requires us to charge taxes on a purchase, they are shown at checkout before you pay.

5.2 Automatic renewal

A subscription paid by card is concluded for a monthly or annual period with automatic renewal; an annual plan paid in a single payment (BLIK/Przelewy24) does not renew automatically and expires at the end of the period paid for. An upgrade to a higher plan takes effect once the new plan has been paid for. The Photographer can manage the subscription from the Account settings (the Stripe billing portal).

6. Payments and invoicing

6.1 Payment operator

Payments are handled by Stripe Payments Europe Ltd. (registered in Ireland). Payment card details are stored solely by Stripe; Picvelo has no access to full card data.

6.2 Billing cycle and failed payments

The subscription renews automatically on the annual or monthly anniversary of activation. If a payment fails, the payment operator will make further attempts; if these also fail, the account may be downgraded to the Free plan. If, after the downgrade, the used storage exceeds the Free plan limit, the account is locked immediately, until space is freed (the "Clear storage" function in the panel, confirmed by an email link) or a paid plan is purchased; end clients keep access to their galleries. If this state continues uninterrupted for 12 months, Picvelo automatically deletes all galleries, photos and end-client accounts from that account. We give notice by email 30 days before the deletion. The Photographer's account, settings and billing data remain.

6.3 Invoices

Billing documents confirming payment (receipts) are issued automatically by the billing system (Stripe) and sent to the email address linked to the account. They are payment confirmations; Picvelo does not issue VAT invoices. To have the document issued correctly, the Photographer is obliged to provide accurate billing details.

6.4 Price changes

Picvelo reserves the right to change Subscription prices. A price change for existing subscriptions takes effect after the Photographer has been informed at least 30 days before the new prices come into force. If you do not accept the new prices, you are entitled to cancel the Subscription without additional charges.

6.5 Sale of photos to end clients

The Photographer can enable the sale of photos beyond the plan or of an entire gallery in the gallery, and sets the prices themselves.

• The seller vis-à-vis the end client is the Photographer. The Photographer is responsible for fulfilling the order, tax settlements and sales documents, and for complaints regarding the purchased files.
• Picvelo provides technical intermediation for the online payment via Stripe Connect: the amount goes to the Photographer's Stripe account, and Picvelo takes a commission of 2% of the order value. The rate is stated on the pricing page.
• The Photographer may instead accept payment outside the service (for example BLIK or cash) and then mark the order as paid manually. Picvelo does not intermediate such a payment and does not take a commission from it.
• Payouts of funds are made by Stripe under the terms of the Photographer's agreement with Stripe. Picvelo does not store the end client's card data.
• The rules on withdrawal and complaints for the end client are described in the Refunds and Complaints Policy.

7. Right of withdrawal and refunds

7.1 Trial period and the Free plan

Every newly created account receives 30 days of the Pro plan without providing a payment card. After that period the account moves to the Free plan, unless the Photographer purchases a subscription. The trial period does not renew and does not carry over to further accounts of the same Photographer. The Free plan is free of charge and has no time limit; it also does not require a payment card.

7.2 Right of withdrawal (consumers)

Photographers who are consumers have the right to withdraw from the agreement without giving a reason within 14 days of concluding it, in accordance with Article 27 UoPK. Consumers resident in the EU, EEA or UK may also rely on the equivalent withdrawal rules of their country of residence where these are mandatory.

However, if the Photographer has expressly requested that the provision of services begin before the withdrawal period expires and the services have been performed in full, the right of withdrawal expires in accordance with Article 38(1) UoPK. Activation of a Subscription by the Photographer constitutes such an express request.

7.3 Detailed refund rules

Detailed rules on refunds and complaints are described in the Refunds and Complaints Policy.

8. Acceptable Use Policy (AUP)

The Photographer is obliged to use the service in accordance with the Acceptable Use Policy. Breaches of the AUP may result in a warning, suspension or deletion of the account.

Key prohibitions:

• Storing or sharing unlawful content, including child sexual abuse material (CSAM)
• Infringing the copyright of third parties
• Actions that disrupt the operation of the service or the infrastructure
• Circumventing technical limits or security mechanisms

9. Entrustment of personal data processing (Art. 28 GDPR)

9.1 Roles of the parties

In connection with the provision of the Services:

• The Photographer is the controller of the personal data of their End clients within the meaning of the GDPR
• Picvelo is the processor of that data on behalf of the Photographer

9.2 Conclusion of the DPA

By accepting these Terms, the Photographer simultaneously concludes with Picvelo a Data Processing Agreement (DPA), constituting Annex 1 to these Terms and available at /dpa. The DPA governs, among other things, the scope and purpose of processing, Picvelo's obligations as a processor, the list of subprocessors and the technical and organisational measures.

9.3 The Photographer's obligations

The Photographer undertakes to have an appropriate legal basis for processing the data of their End clients and to inform them that the data is passed on to Picvelo.

10. Intellectual property

10.1 The Photographer's rights

The Photographer is the owner or licensee of all photos uploaded to the service. Picvelo claims no intellectual property rights to the photos, galleries or other content uploaded by the Photographer.

The Photographer grants Picvelo a limited, non-exclusive licence to store, display and technically process the photos solely for the purpose of providing the Services. The licence expires once the photos are deleted or the account is closed.

10.2 Picvelo's rights

Picvelo owns all rights to the platform, the source code, the user interface, the name and the logos. Copying, decompiling or creating derivative works without the written consent of Picvelo is prohibited.

11. Limitation of liability

11.1 Exclusions

Picvelo is not liable for:

• content uploaded and shared by Photographers
• acts or omissions of End clients
• interruptions in availability resulting from planned maintenance work, failures of third-party infrastructure or force majeure

11.2 Liability cap

To the extent permitted by applicable law, Picvelo's total liability towards the Photographer is limited to the fees paid by the Photographer during the last 2 years before the event causing the damage.

This limitation does not apply to damage caused intentionally or resulting from Picvelo's gross negligence, nor to consumer claims arising from mandatory provisions of law.

11.3 Force majeure

Picvelo is not liable for non-performance or improper performance of the Services due to circumstances beyond Picvelo's control: natural disasters, actions of state authorities, cyberattacks on third-party infrastructure, extensive network failures and similar events.

12. Termination of the agreement

12.1 Termination by the Photographer

The Photographer may delete their account at any time from the panel (Additional settings > Delete account; the operation requires confirmation with a password). The consequences are:

• immediate or scheduled (at the end of the billing period) termination of the Subscription
• permanent deletion of galleries, photos, end-client accounts and account data immediately after the operation is confirmed, with no grace period
• retention of billing data for the period required by law (5 years)

12.2 Termination by Picvelo

Picvelo may terminate the Agreement with 30 days' notice given by email. Picvelo may suspend or terminate the Agreement without notice in the event of:

• a gross breach of these Terms or of the AUP (in particular CSAM)
• failure to pay fees for more than 30 days after the grace period has been exhausted
• an order of a competent public authority

If the Agreement is terminated without justification through Picvelo's fault, the Photographer is entitled to a refund of the proportionate part of the fee for the unused part of the Subscription period.

13. Complaints and alternative dispute resolution

13.1 Filing a complaint

We accept complaints:

• By email: [email protected] (recommended)
• By post: Kaskadowa 17F, 43-300 Bielsko-Biała

A complaint should contain contact details, a description of the problem and the expected resolution. Picvelo considers complaints within 14 business days of receipt. In complex cases the deadline may be extended to 30 days, of which we will inform you.

13.2 Out-of-court dispute resolution

Photographers who are consumers may use out-of-court methods of handling complaints and pursuing claims, including the assistance of a municipal or district consumer ombudsman, the provincial inspectorates of the Trade Inspection Authority and the permanent consumer arbitration courts. More information: uokik.gov.pl. Consumers resident in another EU or EEA country may also contact the consumer authority or the European Consumer Centre of their own country, and consumers in the UK may use the dispute resolution routes available to them there.

14. Final provisions

14.1 Governing law

The Agreement is governed by Polish law. In matters not regulated here, the Polish Civil Code, UŚUDE, the GDPR and, in relation to consumers, UoPK apply.

If you are a consumer resident in the EU, EEA or UK, the choice of Polish law does not deprive you of the mandatory consumer protection provisions of the law of your country of residence.

14.2 Jurisdiction

The court competent for disputes arising from these Terms is the court competent for the registered office or place of residence of Jakub Ciepielowski. In relation to Photographers who are consumers, the competent court is the court of the consumer's place of residence or the court competent for the registered office or place of residence of the Service Provider, at the consumer's choice. A consumer resident in the EU, EEA or UK may also bring proceedings in the courts of their country of residence, and the mandatory rules on jurisdiction in consumer matters remain unaffected.

14.3 Severability

The invalidity of any provision of these Terms does not affect the validity of the remaining provisions.

14.4 Language

These Terms are drawn up in Polish, which is the binding language. Versions in other languages are for information purposes only.

Annex 1 to these Terms: Data Processing Agreement (DPA)

This document was prepared on the basis of the legal situation as at 2026-05-26. Last updated: 2026-10-22.