The photos are still being prepared
After upload, each photo gets a preview and a watermark. Until that's done for a given photo, you won't see it in the gallery. With a large shoot, photos arrive in batches over several minutes, sometimes a bit longer. Refresh the page and you'll see more.
Check the filters above the grid
The Favorites only and Hide rejected buttons stay on until you turn them off or refresh the page. If one of them is active, some photos are simply hidden. Click it again to go back to the full gallery.
When photos won't load
Photos load as you scroll, so on a slow connection they can stay blank for a moment. If they stay gray:
- refresh the page,
- check your connection, especially on a phone while you're on the move,
- try a different browser or a private window,
- turn off ad blockers and data-saving extensions for a moment.
When to write to your photographer
If the number of photos hasn't changed after an hour and you don't have any filters on, it's time to ask your photographer. Only they can see how many files they actually uploaded and whether any of them failed to process.