Help center

Troubleshooting

The most common technical problems and how to solve them.

My client can't open the gallery The most common causes are a mistyped password, a gallery that was never sent, or a closed selection. Go through the checklist from the top. Emails from Picvelo aren't arriving Missing emails are usually a spam filter or a mistyped client address. Check these four places in order. Photos upload very slowly Slow uploads usually have one of three causes: a slow upload connection, files that are too large, or browser extensions. Check them in order. A photo is stuck on "Processing..." After upload, photos go into a queue that adds the watermark and creates previews. "Processing..." is a normal step, not an error. I can't upload a photo, I get an error Picvelo skips files in the wrong format right away and lists their names, and counts other errors in the upload summary. Four causes explain almost every report.

Couldn't find an answer?

Our team usually replies within 24 hours on business days.

← Back to Help center Email us Contact form

Are you a photographer's client? Looking for your session photos? Enter the client zone and log in with the details from your photographer.

Enter the client zone