Help center

Subscriptions and payments

Plans, invoices, payment methods, add-ons and cancellation.

Extra storage and canceling your subscription Instead of jumping to a higher plan, you can buy extra storage packs. And if you stop needing Picvelo, canceling doesn't delete your photos by itself. How to change your subscription plan You change your plan in the Billing & plan tab. When you move up, Stripe charges a prorated difference, and going back to Free doesn't delete any data. Where to find invoices and receipts Your payment history is in the panel, and you download PDF invoices from the Stripe portal. Fill in your billing details once and they appear on every document after that. Which payment methods we accept Stripe handles all payments. You pay for your subscription by card, and it renews automatically until you cancel. What happens if I go over my plan's limit Before you run out of space, you see a warning in the panel. Once the limit is reached, we only block new uploads. Your existing galleries keep working.

Couldn't find an answer?

Our team usually replies within 24 hours on business days.

Are you a photographer's client? Looking for your session photos? Enter the client zone and log in with the details from your photographer.
Enter the client zone