Clients and selection

How to reopen a selection after it's confirmed

Your client clicked "Confirm selection" too early, or wants to add a few photos. Unlocking takes one click, and their existing picks stay untouched.

1

Your client asks for re-editing

In a confirmed gallery, your client has a Request re-editing button. After clicking it, they see a message that the request is waiting for your decision.

2

You'll see a banner in the gallery

On the gallery page, under the card with the stages, a Client requests to re-select photos banner appears with an Unlock selection button. You also get an email and a notification on the bell.

⚠ Client requests to re-select photos. Change the client status to “In progress” to allow re-editing of the photo selection.
3

Unlock the selection

Click Unlock selection, or open Gallery settings and switch Gallery status from Approved to In progress. Both do the same thing: your client can select and unselect photos again.

The Gallery status switch in Gallery settings
4

Close the selection again

When your client is done, they click Confirm selection themselves. You can also close the selection on your own: click Approve selection at the top of the gallery, or switch the status to Approved.

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