Help center

Go to the Sign up page, provide your email, password and studio name. We will send you an activation link. Once you click it you can sign in and start creating galleries.

After signing in, open the admin panel and go to Settings. There you can configure your logo, studio name, contact details and the default language for client galleries.

1. From the admin panel create a gallery and assign a client (or create a new one).
2. Upload photos via drag & drop.
3. Set the status to Active.
4. Click Send email to client with the sign-in details.

Yes. Every new account starts on the free plan, which lets you try the core features. Limits and a plan comparison are available on the pricing page.

On the sign-in page click Forgot password, enter your email and check your inbox. The reset link is valid for 60 minutes.

In the panel menu (the ⚙ icon) choose Two-factor authentication and click Enable 2FA. Scan the QR code with an app like Google Authenticator or 1Password, then enter the displayed code to confirm setup.

Yes. In the "Login" field you can use either your username or the email address linked to your account.

In Settings → Account there is a Delete account option. We require email confirmation. After deletion, all galleries, photos and client data are permanently removed within 30 days.

We support JPG, JPEG, PNG and WEBP. The number of photos depends on your plan storage (Free 2 GB, Pro 50 GB, Studio 200 GB). See the pricing page.

Every gallery is private and can only be opened with the client's login and password, which you send by email. You also control access with the gallery status and the selection deadline.

Above the photo grid use the Sort list (default, recommended, selected, by name) or the search box to quickly find a specific file.

No. We serve clients files with metadata stripped, to protect your privacy and technical shot details.

Create a delivery gallery: on a selection gallery click Deliver final photos, or when creating a new gallery choose the Delivery type. Upload the final files and send them to the client. A delivery gallery has no watermark and no selection, and the client downloads the full-quality originals themselves with a single Download all (ZIP) button.

Each client has their own login and password. On the gallery page click Send email to client and Picvelo sends a message with the sign-in link and access details.

The client clicks the round select button on a photo. The circle turns into a green check and the selection is saved automatically, no form submission needed.

Yes. Each photo has a notes field, perfect for comments like "use for the album" or "please adjust colours".

Once the client approves the selection, a Download selected photos (ZIP) button appears in the "Next step" row on the gallery page. You get an archive of the original, watermark-free files, ready to edit in Lightroom or Capture One. You can also preview the selection by sorting the gallery by "Selected".

Go to Settings → Watermark, upload a PNG file with a transparent background and set opacity and position. The watermark is then applied to all photos in new galleries.

You configure the watermark globally in the Watermark section. You can turn it off entirely or keep it only on recommended photos. The setting applies to all galleries.

No. The app only ever serves the watermarked preview to the client. The original never leaves your account through the client-facing channel. You deliver the unwatermarked file yourself (e.g. WeTransfer, cloud drive) after the selection is approved.

In the panel go to Billing → Plan. You can upgrade at any time. We prorate the charge to the end of the current period.

All invoices are available under Billing → History. Each one can be downloaded as PDF.

We support Visa, Mastercard and SEPA transfers via Stripe. Payments are encrypted and we do not store card details on our servers.

You'll be notified by email and in the panel before the limit is reached. After exceeding it, new uploads are blocked. Existing galleries keep working. You can upgrade your plan at any time.

Yes. All files are stored on EU-based servers with at-rest encryption, and all transfer happens over HTTPS (TLS 1.3).

Only you and the clients you sent a login and password to. Technical staff have access only to system logs (not gallery contents), and only when investigating a support request.

Yes. Full details on data processing are in our Privacy policy.

Check your connection speed (Speedtest). If uploads are disproportionately slow, resize files in Lightroom to about 3000px on the long edge. That is usually enough for clients to select from.

Check: (1) that the client enters the correct login and password from the email (they are case-sensitive), (2) that the gallery has actually been sent (the "Send email to client" button on the gallery page), (3) that the client is using an up-to-date browser. You can view the client's login and password and resend them from the client's page in the panel.

Check your Spam folder and add our domain to the trusted senders list. If you use Gmail, check the "Promotions" tab. If problems persist, contact us. We'll help verify deliverability.