Help center

Go to the sign-up page and enter your studio name, e-mail address and a password (at least 8 characters). You can also sign up in one click with Google, Facebook or Apple. We send an activation link valid for 24 hours. After activating, log in at /admin/logowanie with the same e-mail address. The Free plan is active immediately, no card required.

Open the Logo tab in the panel. The company name can be saved on every plan (it appears in e-mails and in the client gallery header), while the logo file and its height are available on Pro and Studio. The look of the gallery itself (colours, font, grid) is set separately with the Customise appearance button on the gallery.

1. In the panel click Add client and set their gallery login (at least 6 characters) and password.
2. On the client page click Create new gallery (one gallery = one session).
3. Upload photos by dragging files onto the upload area.
4. In the Next step row click Send gallery to client.

The stage bar at the top of the gallery shows where you are in the process.

Yes. Every new account starts on the Free plan: 2 GB of storage, 3 galleries and 10 clients. No card, no trial period, and the account never expires. A full plan comparison is on the pricing page.

First the client and their credentials, then a selection gallery with watermarked previews. The client marks their picks and clicks Approve selection. You download the list of selected file names for Lightroom (or a ZIP of the previews), edit the photos on your own machine, and finally create a delivery gallery with the finished files that the client downloads themselves. Every stage is visible on the gallery progress bar.

On the login page click Forgot password and enter your account e-mail. The link that sets a new password is valid for 60 minutes and works once. For security reasons we accept a maximum of 3 reset requests per hour.

Open the Two-factor authentication tab, click Enable 2FA and scan the QR code with an app such as Google Authenticator, 1Password or Authy. Enter the six-digit code to confirm. At login you can trust the device, and Picvelo will not ask for a code on it for 30 days. Trusted devices are listed on the same page and can be signed out from there.

With the e-mail address you signed up with. The form also accepts your old username if your account was created when the username field still existed. Alternatively, sign in with the Google, Facebook or Apple button if your account was created or linked that way.

Click the gear icon in the top right of the panel, open Additional Settings and use the Delete account section. You confirm with your password and then with a link sent by e-mail. Once you click that link we delete galleries, photos, clients, settings and the Stripe subscription immediately and irreversibly. Download your data export from the same page first.

Change the password in Additional Settings (gear icon in the panel): enter the current password and the new one twice, at least 8 characters. Devices that skip the 2FA prompt are listed in the Two-factor authentication tab. Click a device to see its details and sign it out.

We accept JPG, PNG and WEBP, up to 50 MB per file. RAW and HEIC are not supported, so export them to JPG first. In a selection gallery we store a working copy resized to 2560 px on the long edge to save space. A delivery gallery keeps files at their original resolution. The number of photos is limited by your plan storage: Free 2 GB, Pro 50 GB, Studio 200 GB.

Every gallery is private and opens only with the client login and password you send by e-mail. You also control access with the gallery status (In progress or Approved) and the selection deadline. You can reveal the client login and password in the panel, on the client page, with the Show password button.

Above the photo grid there is a search field for file names plus sorting. The client gets three views: default order, their own selection first, and photographer picks first. In the panel you can additionally recognise photos by their colour labels.

No. Clients are served processed previews that carry no original EXIF metadata and no GPS data. The technical details of the shot stay with you.

Create a delivery gallery: in the Next step row click Deliver finished photos, or pick the Delivery of finished photos type when creating a gallery. Such a gallery has no watermark and no selection, keeps files at full resolution, and the client downloads everything with a single Download all (ZIP) button.

The gallery Settings section holds three independent mechanisms:

• Selection deadline (14 days by default): the client sees a countdown and you get a reminder on the dashboard as the date approaches.
• Package shot limit: a soft limit. The client sees a counter and how many photos they picked beyond the package. It does not block the selection.
• Status: In progress lets the client keep selecting, Approved closes the selection.

Each client has their own login and password. In the Next step row click Send gallery to client and Picvelo sends a message with the login link and credentials. If you want different wording, pick one of your saved e-mail templates from the list above the button.

The client clicks the round select button on a photo, the circle turns into a green check mark, and the choice is saved instantly with no form to submit. The counter at the top shows how many shots are selected (and the package limit, if you set one). Finally the client clicks Approve selection, which closes the selection.

Yes. Every photo has a comment field, ideal for notes such as "please brighten this one" or "this shot goes in the album". You see the comments in the panel next to the matching photos. Separately, you keep your own client notes, which the client never sees.

Once the selection is approved, two buttons appear in the Next step row:

• Lightroom list (TXT): the names of the selected files, ready to paste into the Library filter (Text, Filename, Contains Any). This is the fastest route, because you work on your own RAW files.
• Download selected photos (ZIP): an archive of working copies without the watermark (up to 2560 px), handy for review and approval rather than final editing.

On the gallery page switch the status from Approved back to In progress. If the client asks for it themselves with the Request another edit button, the gallery shows a banner with an Unlock selection button. Earlier picks and comments stay untouched.

Open the Watermark tab in the panel. There are two modes: your own PNG file with a transparent background (up to 5 MB), or template text with the {client}, {date} and {gallery} placeholders. You set position, opacity, size and colour, and a live preview shows the result. Watermark customisation is available on Pro and Studio.

The same page has two global switches: turn the watermark off completely, or turn it off on the photos you recommend. The setting applies to all selection galleries. After changing it you can reprocess your whole existing library, which Picvelo does in batches in the background.

No. In a selection gallery the app serves watermarked previews only, and if the watermark cannot be applied the photo does not enter the gallery at all. The client receives files without a watermark only from a delivery gallery, which you create deliberately after editing.

Yes, separately for each gallery. Click Customise appearance to pick a ready theme (minimal, classic, dark or wedding among others), colours, font, header style, crop ratio and grid density. A live preview shows the result instantly. Custom CSS is available on the Studio plan.

Tags organise galleries by session type (wedding, christening, business) and filter the dashboard list. You create them in the Tags tab and assign them with one click on the gallery page. A tag can also carry a price list, so a new gallery inherits it automatically. A disabled tag stays in the database but disappears from pickers and filters.

They bring your culling from Lightroom or Imagen into Picvelo. On upload we read the colour label stored in the file (XMP) and show it next to the photo in the panel. In the Color labels tab you give each colour a meaning (for example green = keeper, red = reject), enable or disable individual colours, and switch the whole file-reading behaviour on or off. Labels are visible to you only, never to the client.

In the Pricing tab you build named price lists with any items you like (name, price, description). A price list can be attached to a gallery or to a tag, in which case galleries inherit it automatically. The client sees it inside their gallery and knows straight away what an extra shot or print costs. The price list is informational, Picvelo does not charge anything from it.

Gallery views, the number of selected photos, how well your recommended shots perform, your most active clients and storage usage, over 7, 30 or 90 days, a year, or a custom range. Basic numbers are on every plan, while full charts and comparison with the previous period are on Pro and Studio.

In the Activity log tab: a timeline of logins, sent galleries, client selections and settings changes, filtered by event type and, on Studio, also by user. Current events arrive in the panel bell, and the dashboard separately shows a Needs attention card with galleries close to their deadline and invitations that were never opened.

Teams are part of the Studio plan and hold up to 10 people. In the Team tab enter your colleague e-mail address and Picvelo sends an invitation with an activation link valid for 7 days. A team member works on your clients and galleries but has no subscription or billing of their own.

Each person has their own set of permissions, edited in the accordion next to their name: sending e-mails to clients, access to analytics, managing the watermark, the logo and the remaining settings. Tabs they have no permission for simply do not appear in their menu. Billing and referrals stay with the account owner only.

If you have access to more than one account (your own plus a studio where you are a team member), click the gear icon in the top right of the panel. The top of the menu lists your accounts with the active one marked, and switching takes one click without logging in again.

The Refer friends tab gives you a personal link. For every person who signs up through it and moves to a paid plan we add one free month of Pro. Credits are applied automatically to your next Stripe invoice. The page shows clicks, sign-ups, upgrades and the months you have earned.

Open Billing in the panel and pick a monthly or yearly plan. When you upgrade, Stripe settles the difference pro rata to the end of the period. If you move down to Free your data stays, but the Free limits start to apply (3 galleries in the account, 10 clients, 2 GB).

Payment history lives in Billing, and the invoice PDFs are downloaded via the Manage subscription button, which opens the secure Stripe portal. Fill in your invoice details (company name, tax ID, address) in the Invoice details section. They are synced with Stripe and appear on subsequent documents.

Payments are handled by Stripe. Monthly and yearly subscriptions with automatic renewal are paid by card (Visa, Mastercard). The yearly Pro plan in Polish zloty can also be paid once via BLIK or Przelewy24, in which case there is no automatic renewal and we remind you before the period ends. We never store card details on our servers.

Before the storage runs out you will see a warning on the storage bar in the panel. Once the limit is reached we block new uploads, but existing galleries and client access keep working. You can free up space, upgrade the plan, or buy a +50 GB pack.

The +50 GB add-on is bought in Billing, in the add-ons section, and you can take several packs at once, all added to your plan limit. Cancellation is at the bottom of the same page or in the Stripe portal: the subscription runs to the end of the paid period, then the account returns to Free. No photos are deleted when the plan changes.

All traffic runs over HTTPS, passwords are stored as hashes only, and e-mail addresses in the database are encrypted. Forms are protected with a CSRF token, login attempts are rate limited, and you can add 2FA to your account. Photos in a selection gallery are served exclusively as watermarked previews.

You, the people in your team (within the permissions you grant) and the clients you sent credentials to. Our support team can look into your account only if you switch that consent on yourself in Additional Settings, in the technical support access section. You can withdraw it with one click.

Yes. Our processing rules are described in the Privacy policy. Additional Settings holds a data export button that downloads the full set of information about your account, clients and galleries. Activity logs are kept for 12 months.

No. Galleries sit behind a login and client pages carry a noindex tag, so Google does not index them. The gallery link alone is not enough, the client login and password are always required. Only the Picvelo website is public, plus an optional listing in the photographer directory if you submit one yourself.

Check your connection upload speed, because that is what limits the transfer, not the download speed. If it is low, export your photos to JPG with a long edge of about 2500 px. That is more than enough for a selection and the batch usually weighs several times less. Upload in batches of a few dozen files and do not close the browser tab while it runs.

Check in order: (1) that the client types the login and password from the e-mail, respecting letter case, (2) that the gallery has been sent (the Send gallery to client button), (3) that the gallery status is In progress and the deadline has not passed, (4) that the client uses an up-to-date browser. You can reveal the credentials on the client page with Show password and send them again.

Check the Spam folder, and in Gmail also the Promotions tab, then add our domain to your trusted senders. For e-mails to a client, make sure their address is verified. The client page shows a verification badge and a Resend verification button. If that does not help, write to us and we will check deliverability on our side.

After uploading, photos go into a queue that applies the watermark and generates previews, which is why you briefly see "Processing...". With large batches this can take a few minutes, so just refresh the page. Jobs stuck for more than 15 minutes are automatically picked up again. If nothing changes after an hour, write to us with the gallery name.

The usual causes are: an unsupported format (we accept only JPG, PNG and WEBP, no RAW or HEIC), a file larger than 50 MB, your plan storage being full, or a damaged file that cannot be read as an image. The message under the upload area points to the exact file. You can check used storage on the bar in the panel side menu.